What are the challenges of managing IT infrastructure and management solutions?
•Name and describe the management challenges posed by IT infrastructure.
•Explain how using a competitive forces model and calculating the TCO of technology assets help firms make good infrastructure investments.
What are the unique features of e-commerce, digital markets, and digital goods?
•Name and describe four business trends and three technology trends shaping e-commerce today.
• List and describe the eight unique features of e-commerce.
• Define a digital market and digital goods and describe their distinguishing features
What is the role of knowledge management and knowledge management programs in business?
Define knowledge management and explain its value to businesses.
Describe the important dimensions of knowledge.
Distinguish between data, knowledge, and wisdom and between tacit knowledge and explicit knowledge.
Describe the stages in the knowledge management value chain
What are the core activities in the systems development process?
• Distinguish between systems analysis and systems design. Describe the activities for each.
• Define information requirements and explain why they are difficult to determine correctly.
• Explain why the testing stage of systems development is so important. Name and describe the three stages of testing for an information system.
• Describe the role of programming, conversion, production, and maintenance in systems development.
What are the objectives of project management and why is it so essential in developing information systems?
•Describe information system problems resulting from poor project management.
•Define project management. List and describe the project management activities and variables addressed by project management.