Purpose of Assignment
The purpose of this assignment is for students to receive Six Sigma Yellow Belt Training – Executing DMAIC (Define, Measure Analyze, Improve, Control) Six Sigma Quality Improvement (define and measure) projects.
Resources: Microsoft® PowerPoint®
Select a business (STARBUCKS) where your team are familiar to make sure you are able to gather data, and for which you can identify processes to improve.
Execute the define phase of the Six Sigma DMAIC project including the following:
TOPIC: Starbucks raises coffee prices across the U.S.
Please read the article about coffee prices:
- Identify Six Sigma efforts based on:
- Productivity of the operation and quality of service measured by such metrics
- Identify and develop the problem statement.
- Identify CTQs (critical-to-quality characteristics) the customer considers to have the most impact on quality.
Develop a 4- to 6 -slide Microsoft® PowerPoint® presentation, including detailed speaker notes, highlighting the summary in which you describe your work on the two phases of the Six Sigma process improvement project and references.
Format your assignment as if you would be giving a presentation to senior management.