Many discussion opportunities come up where you need to respond to other people’s opinions and comments. Please take this opportunity to introduce yourself and to learn something about each other. Then, address the Discussion topic after you have completed your Reading.
At this juncture, you should have a firm understanding of how important operations management and operational quality management is to every successful organization. This Discussion topic challenge relates to quality and an organization’s constant search for continuous improvement.
Please answer the following:
- Select a company or organization that, in your personal experience, has produced products of “high quality.”
- Select one product, from the company named, that you personally believe to be of exceptional quality and appraise the specific characteristics of the product that make it “high quality.”
- Select a product (from the same company or from another company) that you believe is of “poor quality.” Appraise why you found the product of “poor quality” by describing and listing any defects, and suggest ways in which that organization could improve the product’s quality.
Make sure you are supporting your answers fully and that your source research is identified with citations and references.