Course Quality Management and continuous improvement (MGT656)

Citation and References should be in APA format . No specific word count . Each chart should be well explained. I’ve attached an example of  control chart.
Course Quality Management and continuous improvement (MGT656)

Complete the following: A

  • Using process mapping and reviewing the information here, present the new processes for check-in and checkout to management.
  • Pick 1 hotel offering and write a new process map for it. Along with charts, give a detailed explanation of the new process and where such improvement will benefit the hotel and increase customer satisfaction. Be sure to include all costs, resources, and management functions.
  • Using the data gathered for check-in and checkout under your new process, present control charts that demonstrate the new process performance to management.

For this portion, you will complete the following: B

  • Apply Six-Sigma quality standards and devise a plan for the hotel to monitor and control future process performance.



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