All four questions are required: (30 points)
1. Explain the benefits and disadvantages for outsourcing supply logistics operations and management to 3PLs. Which logistical functions are most commonly outsourced to 3PLs and why? Give examples.
2. Explain how RFID tags are used to reduce shrinkage. What are the benefits and disadvantages in using RFID for monitoring the movement of supply chain management goods throughout the supply chain?
3. Discuss reverse logistics including its definition and its process flow. How does reverse logistics relate to a company being socially responsible and how is reverse logistics related to service recovery?
4. What is the relationship between demand management, order management and customer service?