Traditional Training Methods

Based on the scenario, assess key roles of the lecture / discussion training method as it applies to today’s virtual era. Provide examples from the scenario and the textbook to support your rationale. Analyze two to three specific benefits that students can derive from the addition of audiovisual enhancements to traditional training methods.




In 1979, Clifford Giese had become so frustrated with the amount of time it took to get his fleet of vehicles serviced that he created a drive-through oil change system. His first store opened that year, and by 1984, there were 45 stores. Shortly thereafter, Mr. Giese sold the rights to the Mr. Lube trademark to Imperial Oil Limited (Esso), and by 2003, the number of corporate stores and franchised outlets had grown to 87. However, this growth created new challenges for maintaining the consistent high quality and customer-focused service across the widely distributed network. The success of the Mr. Lube operation depended on a high level of competence from a relatively young and geographically dispersed workforce. The technical aspects of the industry were becoming increasingly sophisticated, making training a key component in Mr. Lube’s strategic thinking. In 2002, Senior Vice-President Bill Tickner did not feel that the paper-based training system that had developed over the history of the company could meet the demands of the current workforce and company configuration. The training manuals contained all the correct information about how to service a vehicle properly, but he didn’t feel that employees were actually reading the voluminous training manuals and technical bulletins distributed to each of the stores and franchises. Additionally, there was no reliable and easy way to ensure that the employee actually understood and retained the information. How could he ensure that every employee across the country had the competencies needed to meet Mr. Lube’s standards, while keeping the cost within reasonable limits?

Health Information Documentation Management

Unit III Essay

Data Entry at the Point of Care

After reading the required chapter on Data Entry at the Point of Care, compose an essay that addresses the following.

Begin your essay with an introduction explaining the purpose of the essay.

Differentiate between lists and forms.

Explain the term review of systems (ROS). Describe the functions of the ROS button located on the Toolbar.

HTH 2305, Health Information Documentation Management 2

Discuss the components of subjective objective assessment plan (SOAP) charting for the following scenario, and include the list and forms that may be used.

Scenario: A 21-year-old female has come to the physician complaining of chest pains with shortness of breath. She says she has been wheezing and coughing for one week. Her vital signs are P-150, B/P – 150/100, R – 60, T – 99.6. Following a physical examination, the physician decides she has been experiencing tachycardia and has seasonal asthma. The physician gives the medical assistant an order to administer a breathing treatment using the nebulizer and 2.0 mg of albuterol sulfate. Then the medical assistant is to take the female’s vital signs again.

Close your essay with a conclusion section that sums up your thoughts.

Your essay must be at least two pages in length, and you must use at least your textbook as a source. Other sources may be used as needed. Any information from a source must be cited and referenced in APA style, and your paper should be formatted according to APA guidelines.


Communication in the virtual workplace can be a challenge to navigate for employees, managers, and customers alike. It can also be a rewarding experience with many benefits.

Resource: University of Phoenix Material: Basic Communication Model

Select three business-related messages you have sent or received virtually.

Compose a 1,050- to 1,400-word paper that will analyze your selected virtual communication messages using the communication process. The analysis should include the following:

  • Describe the purpose, sender, receiver, message, environment, technology/virtual communication channel, noise, and feedback.
  • Explain what virtual communication channel was used to deliver the message, and appropriateness, given the environment and purpose.
  • Explain how noise in the message was complicated as a result of virtual communication.

Note: The use of first person is acceptable in this assignment.

Format your assignment according to appropriate course level APA guidelines.

Career Aspirations and Ethics 


Ethics is nothing else than reverence for life.
—Albert Schweitzer

Throughout your program, you have studied ethics as it relates to public administration and creating public policy. As you mark the next step in your career, it is vital to consider how you plan to be an ethical policy maker, social change advocate, political activist, public administrator, or any other role you choose within this field. Employing the highest standards of ethical behavior develops your credibility, strengthens your position as a leader, and demonstrates your integrity as a human being.

For this Discussion, consider ways in which you will be an ethical leader in your future career

To prepare for this Discussion:

  • Review the article, ” Looking Into the Eyes of Those We Serve: Toward Complex Equality in Public Administration      Ethics.” Pay particular attention to how ethics and the integrity of public adminstrators can impact citizens.
  • Review the article, “Ethical Conduct and Public Service: Loyalty Intelligently Bestowed.” Consider the ethical      standards of conduct for public adminstrators.
  • Think about how you will be ethical in your future career.

With these thoughts in mind:
Post by Thursday 4/5/18 a 500-word brief description of your career aspirations. Describe two elements from your program of study that you found most valuable for your future career and explain why. Finally, explain one way in which you plan to be an ethical leader in public administration and one way in which you plan to be ethical in creating public policy. Be specific and use examples to illustrate your points.
Be sure to support your postings and responses with specific references to the Learning Resources.


  • For this paper you will propose a research project to study some aspect of human – animal interactions taking a perspective from one of the following disciplines: sociology, economics, political science, psychology, criminal justice, social work, or communications (the study must involve humans – it cannot be strictly on animal behavior).
  •   NOTE: You are only writing a proposal – you do not have to conduct the actual study!
  •   Your paper will be 10-15 double spaced numbered pages, Times-Roman 12 point font, one inch
    margins, and stapled together (no clips, folders, or plastic covers
  •   Your paper should include the following six sections with BOLDED section headings:
     1 page: Overview 

o A research question that should be clearly stated (as a question!) and bolded.
o A brief discussion on why you think this is an important question
o What is the social science discipline you’re focusing on and why you think that is the best

framework to consider your question  1-2 pages: Methods 

o A discussion of which research methodology you would use to collect your data o Why you think that would be the best way to collect data to answer your research

o How you would recruit subjects. For example, if you were conducting a study on zoos (a

topic you CANNOT use) you may say you would:

  •   interview all of the directors of AZA accredited zoos in the U.S.
  •   have the first 50 people, who were at least 13 years old, that were entering the
    Columbus Zoo on a given date complete your survey.
  •   prepare an email letter, with a link to an online survey, that would be sent to all
    members of the Toledo Zoo
  •   invite teachers K-12 to participate in focus groups on how they use the Cleveland
    Zoo, or resources from the zoo, in teaching their students  4-7 pages: Literature Review 

o Should include 7-10 sources with a minimum of 6 peer reviewed journal articles. Please note: one of the most consistent reasons for points being deducted is for doing an Annotated Bibliography instead of a Lit Review. There are guides to Lit Reviews, as well as a sample Lit Review (though you can skip the running head!), on Isidore.

 1-2 pages: Challenges
o What are potential problems or challenges you may run into if you were to conduct this

o You can include ethical issues, subject recruitment, etc.

 1 page: Role of Theory
o This will be a generic discussion of the role that theory plays in research (it will have

nothing to do with your topic)
o In addition to class discussions, the role of theory in research is covered in the pdf of

powerpoints, and some of the readings, for exam #1
o You should think of this part of your proposal as addressing the 4th learning objectives on

page one of the syllabus.


1-2 pages: Future Research
o Pick two of the following four categories: Race, Gender, Social Class, and Location

(where you live – for example, suburban, urban, rural) and in 1-2 paragraphs for each category address the following

 Identify a research question that connects how the category may influence your topic in general (you should also bold the text of the research question).

 For example, if the overall topic is exotic pets and the category is Location, you could ask: Are people who live in countries where tigers are native less likely to keep them as pets?

 In a paragraph explain what you think the answer may be and why.

  •   You should also include
    •   A title page with: you name, your research question, the disciple you are using, and the format/style you are using (APA, ASA, or MLA – if you want to use another style, check with me first)
    •   A bibliography page at the end of the paper
    •   Stapled to the end of your paper, the outline for the proposal. The outline is due no later than
      class on on Tuesday, March 13th (you may turn it in earlier if you wish). The outline should include the following:
       Your research question
       The field of study you will be focusing on (sociology, psychology, economics, etc.)  Your methodology
       Citations for at least 2 peer-reviewed journal articles for you Lit Review
    •   The grading rubric for the proposal should be inserted loosely into the paper (you can print it back to back or staple together the 2 pages)
    •   Page numbers, beginning with 1, after the title page
  •   There is a folder under Isidore titled “Paper Assist.” Here you will find resources as well as the paper
    rubric which you must print out and insert loosely into your paper.

    •   Papers are due Tuesday, April 10th 
    •   If your paper is not turned in by the time I dismiss class on the day they are due, they are
      officially late
    •   Late papers may be turned in by the end of the next class period with a 15 point deduction
    •   I will not accept papers by email
    •   Late papers must be put in my mailbox and must be signed by someone in the Sociology office
      with the date and time the paper was being turned in

literature review paper

Utilizing the information you compiled for your literature review paper, and the feedback you received from your instructor about the literature review, prepare a 10-15 minute Power Point presentation on your topic, summarizing the key points and conclusions. Be sure to direct this presentation to an audience in the community. For example, if your paper pertained to a topic in developmental psychology, direct your presentation toward parents, or a parenting center. If your topic pertained to substance abuse, direct it toward a community service agency which may use this information for educating teens or parents about preventing drug use, or current clients about treatments and facilities available. Please state in your presentation the specific audience toward whom your presentation is aimed. Include a reference page in APA format, as well as speaker notes and an audio file with your presentation.

Your slides should provide answers to the following questions:

  • What was your topic?
  • What question did you hope to answer by completing this literature review paper? Explain the practical implications of the conclusions of the literature review and the audience to which they are directed.
  • Given the results of your literature review, what is/are the prevailing argument(s)? In other words, which of those is supported by the existing evidence? Be sure to include full coverage of the arguments, including strengths and weaknesses of each of them, supported by your findings from reviewing the relevant articles.
  • Did the researchers consider multicultural factors in their studies? If not, what factors may be involved? What multicultural factors should future studies include?
  • What ethical issues are related to your topic and/or discussed in the studies you reviewed?
  • How do the conclusions of your literature review relate to the various specialization areas in psychology? Tie them to as many as apply from the following areas: biological, cognitive, developmental, social, personality theory, psychopathology, and applied psychology.
  • How can the conclusions of your literature review inform the population towards whom your presentation is directed? How can they apply this information to their daily lives? What advice or ‘take home message’ can you provide to your audience based on the research you reviewed?
  • What research question could you ask in order to further develop this area of study?
  • Why is your research question important and relevant to the current work being done on your topic?

Your presentation should also follow these guidelines:

  • It should be approximately 10-15 minutes in length.
  • It should be clear, concise, and professional.  Writing should be free of spelling and grammatical errors; it should conform to current APA style (including any in-text citations).
  • It should include graphs, tables, figures, or images illustrating your ideas.
  • There should be a final slide listing references in current APA style.
  • The bulk of the text should be placed in the Notes pages of each slide. Keep the amount of text on the slide, itself, to a minimum.
  • You should record an audio file of your oral presentation. You should also type the text of the speech you would give while showing these slides to an audience should be typed into the Notes area.  If you are unable to use the audio feature, the Notes text will suffice.
  • You can refer to the Power Point tips document provided in the Doc Sharing section of the course.

Submit your presentation to the Submissions Area by the due date assigned..

Assignment 1 Grading Criteria   Maximum Points

Describes topic and explains the practical implications of the conclusions of the literature review with clarity and detail.

Describes the audience to which the presentation is directed.  20

Revises the literature review based on feedback from the instructor.

Presentation of information is clearly focused on the specific audience.

Explains the prevailing argument(s), including their strengths and weaknesses, supported by findings from relevant articles.

Synthesizes key points established in and through the literature review.  40

Elaborates on multicultural factors relevant to the topic and to the studies reviewed.

Discusses how the findings can be extended to a more diverse population or additional multicultural factors that should be included in future studies.  40

Discusses relevant ethical issues related to the topic and to the studies reviewed.

Describes how they were or could be addressed in the research.  20

Relates the conclusions of the literature review to at least two specialization areas in psychology.


Applies the conclusions from the literature review to specific populations or issues.


Provides well-reasoned conclusions, and pointed towards areas for future research.

Provides suggestions for future work that are appropriate and have an applied focus.  36

Introduction has an opening, provides come background information, and states the topic.

Transitions between slides are present.


Design of presentation (i.e. background, pictures, text etc.) is clear, appropriate for the assignment, balanced and compliments both the writing and speaking throughout the presentation.


Any written portion (including writing on the slides and in notes) follows conventions of spelling and grammar throughout.  Errors are infrequent and do not interfere with comprehension.


Using APA format, accurately paraphrased, quoted, and cited in many spots throughout when appropriate or called for. Errors present are somewhat minor.

8    Total:  300

Assignment 2: LASA—Centervale: A Public Health Response

Public health professionals must be involved in numerous planning activities that are related to emergency public health responses. This aspect of environmental health is fast becoming a highly popular sector. Events related to natural disasters and responses to terror attacks over the past decade have become very real.

This assignment addresses emergency public health responses that are capable of providing meaningful help to communities when such events become evident.

Consider the following:

The city of Centervale has a population of 75,000 and continues to grow. It is located approximately forty-five miles outside of a huge metropolitan area of over two million people.
Centervale has been developing their local disaster management plan since the terrorist attacks of September 11, 2001. The city elects a mayor and city council which contracts a city manager.
City officials and planners have been following the latest protocols as provided for instate and federal guidelines for a community of its size and configuration. However, the city’s plans have mostly focused on responses to terrorism threats. Plans show incomplete responses to other public health emergencies or natural disasters. For the most part they have continued to rely on local first responder protocols that have been in place for years.
You have been invited as a Disaster Management and Emergency Preparedness specialist to make a proposal to the city council, in the hopes that they will hire you to help Centervale fully develop its plans to include protocols for a full and measured response to other disasters of a public health nature, including natural disasters.
The city council is allowing you forty-five minutes for your presentation. Keep in mind the scalability factor for the size of population and location. Your presentation must include a risk-based, all-hazards, and capability-approach response. Be sure to address the following in your presentation:
Common Mission Area
Prevent Mission Area
Respond Mission Area
Protect Mission Area
Recover Mission Area

Use the National Preparedness Guidelines (NPG) as a starting point in researching relevant information.

Complete the following:

  • Develop a PowerPoint presentation that outlines your suggested path to updating Centervale’s disaster management plan.

Ensure you support your arguments with examples and scholarly references.

Use the slide speaker’s notes to clarify further explanations. You may also use the audio function in your presentation.

Develop a 10–15-slide presentation in PowerPoint format. Apply APA standards to citation of sources. Use the following file naming convention: LastnameFirstInitial_M5_A2.doc.

By the due date assigned, deliver your assignment to the Submissions Area.

LASA Grading Criteria:

Assignment ComponentsMaximum Points

Identify two public health threats to Centervale, one that arises from terrorism and one that arises from natural disasters.

CO 1, 2, 4
PO 1.b, 2.a, 4.a
ILO 1, 2, 3, 5, 6


Create a Common Target overview that outlines basic planning and communications.

CO 3, 6, 7
PO 1.b, 2.a, 3.b, 4.a, 5.a, 6.a
ILO 1, 2, 3, 5, 6


Identify basic prevention strategies Centervale should conduct.

CO 2, 3, 7
PO 1.b, 2.a, 3.b, 6.a
ILO 1, 2, 3, 6


Recommend specific protection strategies to mitigate the effects the disasters have on public health. Make sure you address infrastructure, food and agriculture, and epidemiological services; make sure you account for both human and animal health.

CO 2, 3, 7
PO 1.b, 2.a, 3.b, 6.a
ILO 1, 2, 3, 6


Develop a basic response plan that outlines specific, appropriate steps Centervale must take to ensure proper response.

CO 2, 3, 5, 6, 7
PO 1.b, 2.a, 3.b, 4.a, 5.a, 6.a
ILO 1, 2, 3, 5, 6


In your response plan, explain the common issues facing the health of the responder teams and propose steps to mitigate those issues.

CO 3, 5, 6, 7
PO 1.b, 2.a, 3.b, 4.a, 5.a, 6.a
ILO 1, 2, 3, 5, 6


Develop a recovery plan that explains how Centervale can provide long-term public health care (e.g., disposing of materials, restoring facilities, etc.).

CO 3, 6, 7
PO 1.b, 2.a, 3.b, 4.a, 5.a, 6.a
ILO 1, 2, 3, 5, 6

36Writing Components

Write with clear organization, including introduction, thesis/main idea, transitions, and conclusion.

PO: 3.a, 3.b, 6.a


Usage and Mechanics:
Write using proper grammar, spelling, usage, and mechanics to provide smooth readability.

PO: 3.a, 3.b, 6.a


APA Elements:
Include proper attribution, paraphrasing, and quotations of all sources.

PO: 3.a, 3.b, 6.a


Audience and Communication:
Write specifically to key audience, using terminology and tone appropriate for the audience.

CO_W PO: 3.a, 3.b, 6.a


Grading Rubric