Discussion Board

As the firm looks for ways to offset the domestic downturn in sales, Deborah, the CEO of your company, wants to determine if a global strategy is a good fit for the organization.  She has designated you as the manager for this project.  You will work with your team to develop a global marketing plan for your organization.

You begin your research in deciding if and what the global strategy should be. You get your team together and begin to discuss a plan on how you will research this possibility.

You start the meeting by saying “Let’s brainstorm and start to get a plan together for a possible globalization strategy. Tiffany, I’d like you work with me to begin researching possible locations.”

Tiffany says, “I think we need to research some locations, but I think there is more to it than that. There still needs to be a decision on the type of strategy or approach we are taking. Would we use a multidomestic approach, a global approach, or a transnational approach? I’m still not entirely convinced a global strategy is the answer.”

“Great point, Tiffany. It is obvious to me as well that we need to explore a strategy that will put us in a better position to handle the economic downturn. We have to provide the board with the facts. They seem to be leaning in the direction of a global strategy, but I’m not sure it’s the right move either. That’s why we need to do research.”

Domestic profit margins have dropped by 2% this quarter. You wonder how you and your team can help fix this. Is a global strategy the answer, or should the company continue to focus on the domestic market?

You call a team meeting to learn about the progress of their research.

Tiffany, one of your team members, begins the discussion. “I think we need to look at some of the internal factors,” she says. “We know what our capabilities are on the domestic front, but what about in the global market? We have a fairly strong market presence here in higher-end markets, but how does that translate globally?”

Discuss the following:

  • How do you define a global strategy? Compare and contrast global strategy with other international expansion strategies.
  • Identify a minimum of 3 possible countries for globalization. Research each of these locations in the furniture industry, and document both the pros and cons of using these in global strategy.
  • What country would you choose? What evidence can you provide in support of your choice?
  • What evidence might somebody else, who does not agree with you, provide to support an alternative choice?
  • Recommend two or three areas to benchmark in preparation for the decision regarding global expansion. MUSE materials provide information regarding this topic.

Discussion Board

  1. How might school rules conflict with the customs of some religious groups? How might the conflict be avoided? Students have experienced school conflict regarding religion. Give at least two (2) examples in which religious viewpoints may conflict with school rules.
  2. What relationship do teacher expectations, social class, and student achievement have?
  3. Have you seen stereotypes in advertising, either in print or on television? Attach an example of a stereotype that has been advertised within the last 5 years in print or on television.

Discussion Board

Deliverable Length:  400-600 words

https://class.ctuonline.edu/_layouts/MUSEViewer/MUSE.aspx?mid=11762919

 

Primary Discussion Response is due by Friday (11:59:59pm Central), Peer Responses are due by Tuesday (11:59:59pm Central).

Using the Library, Internet, or any other available resources, identify and explain the key differences between a manufacturing and service delivery organization. At a minimum, a comparison of various business or operating models, key functions, and core processes should be included in the discussion.

If you use sources to support your discussion, please cite your sources.

In your own words, please post a response to the Discussion Board and comment on other postings. You will be graded on the quality of your postings.

Post your comments to at least two other postings. Each comment must be at least 150 words in length. Use the 2×2 matrix to comment (i.e., two things you liked about the posting, and two things the student could have included to improve the posting including errors or excluding erroneous information).

Scenario:

Five years ago, John L. Smith decided he wanted to start his own technology service business. He rented some office space, purchased some computer and network equipment, and installed a telecommunications circuit to the Internet. Almost immediately, he started to acquire customers who wanted him to host their business applications and for him to be responsible for the operational availability of the applications. In other words, John would provide the space, servers and local area network equipment, connectivity to the Internet, and an around-the-clock operational support staff. His customers would provide the business application software, and they would manage it remotely.

During the first 5 years, John’s business grew substantially. He had to relocate his offices three times, add computer and network equipment, increase the bandwidth and connectivity to the Internet, and hire numerous administrative and technical support staff.

As John needed to add computer hardware, he would negotiate with local retail stores and purchase the lowest cost equipment. If he needed additional communication services, he would go to the local telephone company to add the bandwidth and connectivity he believed he needed.

Starting his sixth year in business, John has over 30 major long-term contracts, a 20,000 square foot data center, over 400 servers; and 100 full-time employees. Additionally, he hosts 50 major business applications for his customers.

The organization configuration is fairly simple. John has set up an extremely flat organization in which the majority (approximately 80%) of the staff are technical or operations support (network, server, applications, operating systems, and database). Additionally, there is one contract, five helpdesk, one project manager, and five administrative support staff. John does all of the marketing and sales and personally negotiates each contract.

The cost structure is set up as follows:

  • Floor space (includes utilities, rent, water, and so forth): $100/square foot (John pays $25/square foot)
  • Hardware (servers): Actual cost of each server as well as the number of servers required (customers reimburse John for parts)
  • Labor: $25/hour as required for break/fix, updates, and so forth
  • Internet connectivity: Cost per month spread across all contracts

Each month, hours are tabulated and additional costs are billed to each customer.

Over the past several years, John has been one of the few providers in this hosting business; however, competition is now starting to challenge his company from a cost, efficiency, quality, and the kinds of services provided. Additionally, existing customers are starting to complain about slow response times, degradation of services, poor quality, lack of communication, and rising costs. In the past, when a customer made a request, the organization has accommodated for that request. As of recently, John is taking responsibility for nearly half of the customer applications to include updates and changes.

A number of the customers have told John that they will have to reduce their effort with him if the service-related issues are not corrected. A couple of them have sent correspondence to John stating the following:

  • Response times: When they provide updates and changes, the support staff is taking longer and longer to implement the changes.
  • Service degradation: The availability of the hardware platforms is trending downward. Where the platforms were available around the clock, they are now suffering from some frequent and long outage periods.
  • Quality: When updates and changes are implemented, they are often not installed correctly and have to be reinstalled.
  • Communication: Whether changes to the platforms or coordinating outages, the support team does not notify the customers and the issues are beginning to impact their revenue stream.
  • Costs: In the past, when additional equipment was needed, John purchased, installed it, and billed it back to the customer each month. Also, the cost of support over the past few years has been steadily increasing.

John is now beginning to wonder whether he should outsource or even offshore some of the functions and services he is offering to an organization that specializes more in a specific area. He has contacted a number of outsourcing organizations as well as an organization in India that might be able to run his service center help desk. The cost seems to be less expensive than what he is able to provide to his customers. Also, he thought it might be a good idea because he is starting to expand his company to global customers. He now has two smaller contracts with European customers, and this appears to be an area that is going to grow.

Your task starts with assisting Smith with an assessment of his current business situation. Then, you will assist him in developing an operations strategy that can be used to improve his operational performance and business profile. The overall goal of assisting Smith is to help him assess and determine how each of these areas impacts his business and recommend some solutions so he can optimize his operations and competitive profile.

Discussion Board

Deliverable Length: 400-600 words

 

 

https://class.ctuonline.edu/_layouts/MUSEViewer/MUSE.aspx?mid=11762919

 

 

 

Primary Discussion Response is due by Friday (11:59:59pm Central), Peer Responses are due by Tuesday (11:59:59pm Central).

 

 

Using the Library, Internet, or any other available resources, identify and explain the key differences between a manufacturing and service delivery organization. At a minimum, a comparison of various business or operating models, key functions, and core processes should be included in the discussion.

 

If you use sources to support your discussion, please cite your sources.

 

 

In your own words, please post a response to the Discussion Board and comment on other postings. You will be graded on the quality of your postings.

 

Post your comments to at least two other postings. Each comment must be at least 150 words in length. Use the 2×2 matrix to comment (i.e., two things you liked about the posting, and two things the student could have included to improve the posting including errors or excluding erroneous information).

 

 

Scenario:

 

Five years ago, John L. Smith decided he wanted to start his own technology service business. He rented some office space, purchased some computer and network equipment, and installed a telecommunications circuit to the Internet. Almost immediately, he started to acquire customers who wanted him to host their business applications and for him to be responsible for the operational availability of the applications. In other words, John would provide the space, servers and local area network equipment, connectivity to the Internet, and an around-the-clock operational support staff. His customers would provide the business application software, and they would manage it remotely.

 

During the first 5 years, John’s business grew substantially. He had to relocate his offices three times, add computer and network equipment, increase the bandwidth and connectivity to the Internet, and hire numerous administrative and technical support staff.

 

As John needed to add computer hardware, he would negotiate with local retail stores and purchase the lowest cost equipment. If he needed additional communication services, he would go to the local telephone company to add the bandwidth and connectivity he believed he needed.

 

Starting his sixth year in business, John has over 30 major long-term contracts, a 20,000 square foot data center, over 400 servers; and 100 full-time employees. Additionally, he hosts 50 major business applications for his customers.

 

The organization configuration is fairly simple. John has set up an extremely flat organization in which the majority (approximately 80%) of the staff are technical or operations support (network, server, applications, operating systems, and database). Additionally, there is one contract, five helpdesk, one project manager, and five administrative support staff. John does all of the marketing and sales and personally negotiates each contract.

 

The cost structure is set up as follows:

 

 
Floor space (includes utilities, rent, water, and so forth): $100/square foot (John pays $25/square foot)
Hardware (servers): Actual cost of each server as well as the number of servers required (customers reimburse John for parts)
Labor: $25/hour as required for break/fix, updates, and so forth
Internet connectivity: Cost per month spread across all contracts

 

Each month, hours are tabulated and additional costs are billed to each customer.

 

Over the past several years, John has been one of the few providers in this hosting business; however, competition is now starting to challenge his company from a cost, efficiency, quality, and the kinds of services provided. Additionally, existing customers are starting to complain about slow response times, degradation of services, poor quality, lack of communication, and rising costs. In the past, when a customer made a request, the organization has accommodated for that request. As of recently, John is taking responsibility for nearly half of the customer applications to include updates and changes.

 

A number of the customers have told John that they will have to reduce their effort with him if the service-related issues are not corrected. A couple of them have sent correspondence to John stating the following:

 
Response times: When they provide updates and changes, the support staff is taking longer and longer to implement the changes.
Service degradation: The availability of the hardware platforms is trending downward. Where the platforms were available around the clock, they are now suffering from some frequent and long outage periods.
Quality: When updates and changes are implemented, they are often not installed correctly and have to be reinstalled.
Communication: Whether changes to the platforms or coordinating outages, the support team does not notify the customers and the issues are beginning to impact their revenue stream.
Costs: In the past, when additional equipment was needed, John purchased, installed it, and billed it back to the customer each month. Also, the cost of support over the past few years has been steadily increasing.

 

John is now beginning to wonder whether he should outsource or even offshore some of the functions and services he is offering to an organization that specializes more in a specific area. He has contacted a number of outsourcing organizations as well as an organization in India that might be able to run his service center help desk. The cost seems to be less expensive than what he is able to provide to his customers. Also, he thought it might be a good idea because he is starting to expand his company to global customers. He now has two smaller contracts with European customers, and this appears to be an area that is going to grow.

 

Your task starts with assisting Smith with an assessment of his current business situation. Then, you will assist him in developing an operations strategy that can be used to improve his operational performance and business profile. The overall goal of assisting Smith is to help him assess and determine how each of these areas impacts his business and recommend some solutions so he can optimize his operations and competitive profile.

Discussion Board

INSTRUCTIONS:  Read the Sharp Printing Case, Post a thread that addresses the questions. The Discussion Board must consist of an individual 500–750-word thread in response to the prompt provided. For each individual thread, you will support your assertions with at least 3 peer-reviewed sources that have been published in the last 3 years in addition to the course text. You must also incorporate 1 biblical integration source into the post. No title page or abstract is needed

PROMPT CASE: SHARP PRINTING:

Three years ago the Sharp Printing (SP) strategic management group set a goal of having a color laser printer available for the consumer and small business market for less than $200. A few months later the senior management met off-site to discuss the new product. The results of this meeting were a set of general technical specifications along with major deliverables, a product launch date, and a cost estimate based on prior experience. Shortly afterward, a meeting was arranged for middle management explaining the project goals, major responsibilities, the project start date, and importance of meeting the product launch date within the cost estimate. Members of all departments involved attended the meeting. Excitement was high. Although everyone saw the risks as high, the promised rewards for the company and the personnel were emblazoned in their minds. A few participants questioned the legitimacy of the project duration and cost estimates. A couple of R&D people were worried about the technology required to produce the high-quality product for less than $200. But given the excitement of the moment, everyone agreed the project was worth doing and doable. The color laser printer project was to have the highest project priority in the company. Lauren was selected to be the project manager. She had 15 years of experience in printer design and manufacture, which included successful management of several projects related to printers for commercial markets. Since she was one of those uncomfortable with the project cost and time estimates, she felt getting good bottom-up time and cost estimates for the deliverables was her first concern. She quickly had a meeting with the significant stakeholders to create a WBS identifying the work packages and organizational unit responsible for implementing the work packages. Lauren stressed she wanted time and cost estimates from those who would do the work or were the most knowledgeable, if possible. Getting estimates from more than one source was encouraged. Estimates were due in two weeks. The compiled estimates were placed in the WBS/OBS. The corresponding cost estimate seemed to be in error. The cost estimate was $1,250,000 over the senior management estimate; this represents about a 20 percent overrun! The time estimate from the developed project network was only four months over the top management time estimate. Another meeting was scheduled with the significant stakeholders to check the estimates and to brainstorm for alternative solutions; the cost and time estimates appeared to be reasonable. Some of the suggestions for the brainstorming session are listed below.

– Change scope.

– Outsource technology design.

– Use the priority matrix (found in Chapter 4) to get top management to clarify their priorities.

– Partner with another organization or build a research consortium to share costs and to share the  newly developed technology and production methods.

– Cancel the project.

– Commission a break-even study for the laser printer.

Very little in the way of concrete savings was identified, although there was consensus that time could be compressed to the market launch date, but at additional costs. Lauren met with the marketing (Connor), production (Kim), and design (Gage) managers who yielded some ideas for cutting costs, but nothing significant enough to have a large impact. Gage remarked, I wouldn’t want to be the one to deliver the message to top management that their cost estimate is $1,250,000 off! Good luck, Lauren.

At this point, what would you do if you were the project manager?
2. Was top management acting correctly in developing an estimate?
3. What estimating techniques should be used for a mission critical project such at this?

Discussion Board

INSTRUCTIONS:  Read the Sharp Printing Case, Post a thread that addresses the questions. The Discussion Board must consist of an individual 500–750-word thread in response to the prompt provided. For each individual thread, you will support your assertions with at least 3 peer-reviewed sources that have been published in the last 3 years in addition to the course text. You must also incorporate 1 biblical integration source into the post. No title page or abstract is needed

PROMPT CASE: SHARP PRINTING:

Three years ago the Sharp Printing (SP) strategic management group set a goal of having a color laser printer available for the consumer and small business market for less than $200. A few months later the senior management met off-site to discuss the new product. The results of this meeting were a set of general technical specifications along with major deliverables, a product launch date, and a cost estimate based on prior experience. Shortly afterward, a meeting was arranged for middle management explaining the project goals, major responsibilities, the project start date, and importance of meeting the product launch date within the cost estimate. Members of all departments involved attended the meeting. Excitement was high. Although everyone saw the risks as high, the promised rewards for the company and the personnel were emblazoned in their minds. A few participants questioned the legitimacy of the project duration and cost estimates. A couple of R&D people were worried about the technology required to produce the high-quality product for less than $200. But given the excitement of the moment, everyone agreed the project was worth doing and doable. The color laser printer project was to have the highest project priority in the company. Lauren was selected to be the project manager. She had 15 years of experience in printer design and manufacture, which included successful management of several projects related to printers for commercial markets. Since she was one of those uncomfortable with the project cost and time estimates, she felt getting good bottom-up time and cost estimates for the deliverables was her first concern. She quickly had a meeting with the significant stakeholders to create a WBS identifying the work packages and organizational unit responsible for implementing the work packages. Lauren stressed she wanted time and cost estimates from those who would do the work or were the most knowledgeable, if possible. Getting estimates from more than one source was encouraged. Estimates were due in two weeks. The compiled estimates were placed in the WBS/OBS. The corresponding cost estimate seemed to be in error. The cost estimate was $1,250,000 over the senior management estimate; this represents about a 20 percent overrun! The time estimate from the developed project network was only four months over the top management time estimate. Another meeting was scheduled with the significant stakeholders to check the estimates and to brainstorm for alternative solutions; the cost and time estimates appeared to be reasonable. Some of the suggestions for the brainstorming session are listed below.

– Change scope.

– Outsource technology design.

– Use the priority matrix (found in Chapter 4) to get top management to clarify their priorities.

– Partner with another organization or build a research consortium to share costs and to share the  newly developed technology and production methods.

– Cancel the project.

– Commission a break-even study for the laser printer.

Very little in the way of concrete savings was identified, although there was consensus that time could be compressed to the market launch date, but at additional costs. Lauren met with the marketing (Connor), production (Kim), and design (Gage) managers who yielded some ideas for cutting costs, but nothing significant enough to have a large impact. Gage remarked, I wouldn’t want to be the one to deliver the message to top management that their cost estimate is $1,250,000 off! Good luck, Lauren.

At this point, what would you do if you were the project manager?
2. Was top management acting correctly in developing an estimate?
3. What estimating techniques should be used for a mission critical project such at this?

Discussion Board

Choose 1 of the following options and respond in a thread.

Option One:

Using the material from Chapters 31–33 in Everyday Bible Study (both text and videos), how would you answer the following question? Remember to support your answer using material from Everyday Bible Study as well as the Scriptures.

How is a good study of a particular Bible passage connected to good teaching on that Bible passage?

Option Two:

You are part of the Pastoral Oversight Committee in your church. Part of the responsibilities of this committee is to evaluate the messages delivered by your pastor. The committee notices that he struggles with introducing and concluding his sermons. In general, his introductions seem to ramble on and lack a connection to the main point of the sermon. The conclusions are abrupt and give the impression that he simply ran out of things to say.

Using the material from Chapters 31–33 in Everyday Bible Study, (both text and videos), what 3 pieces of advice would you give to your pastor in order to help him with his introductions and conclusions? Your answer must provide a concise explanation for your 3 pieces of advice. Be sure to support your 3 points and their explanations from both Scripture and from the Everyday Bible Study text.

Replies: Once you have completed the assigned text readings (Everyday Bible Study Chapters 31–36), select 2 threads you wish to reply to and address your classmates’ thoughts and ideas. The content of each reply must reflect an excellent knowledge of the reading and interact with both the thread and relevant chapter material. You must support your thoughts and ideas by quoting from Everyday Bible Study and citing related Scripture.

Submit your thread by 11:59 p.m. (ET) on Monday of Module/Week 7 and your replies by 11:59 p.m. (ET)

 

Discussion Board Forum Instructions

Upon completing the Module/Week 1, 3, 5, and 7 Reading & Study items, you will be well equipped to respond to the provided prompt with a thread and 2 replies that demonstrate an understanding of the arguments for the inspiration, inerrancy, and authority of Scripture. You will also be able to identify how the Bible relates to the theistic worldview and describe characters in the Old and New Testaments (Syllabus MLOs: A, B, C, D, E, F, H, I).

Each forum is completed in 2 parts over the course of 2 modules/weeks.

In the first module/week of the forum, you will create a thread that directly addresses the prompt provided by the instructor. In the subsequent module/week, you will respond with meaningful replies to at least 2 classmates’ threads.

The instructor will observe online discussions throughout the assigned modules/weeks and may interject his or her comments intermittently. Feel free to respond to the instructor’s comments in addition to the required replies to your classmates’ thread. Follow the guidelines provided below as you complete each part of the forums.

Thread:

· Respond to the questions/ideas that are presented in the instructor’s prompts.

· Summarize any related ideas that are presented in our Everyday Bible Study textbook related to the prompts.

· Submit your thread of 400 words or more.

Replies:

In your replies, you are seeking to build rapport and community around the topic. You are also seeking to maximize our collective understanding of the material. Keeping that in mind,

· Look for areas of common ground or diversity between your comments on the prompts and your classmates’ finding(s) and engage each other.

· Connect and comment on areas included or not included in your classmates’ thread that you would like to share.

· Each reply must be at least 100 words composed in 1 paragraph.

This course utilizes the Post-First feature in all Discussion Board Forums. This means you will only be able to read and interact with your classmates’ threads after you have submitted your thread in response to the provided prompt. For additional information on Post-First, click herefor a tutorial.

Submit each thread by 11:59 p.m. (ET) on Monday of the assigned module/week and your replies by 11:59 p.m. (ET) on Monday of the following module/week, except for the Discussion Board Forum 4 replies. Submit your Discussion Board Forum 4 replies by 11:59 p.m. (ET)

 

 

Discussion Board Forum Replies Grading Rubric

 

Criteria

Levels of   Achievement

Points Earned

 

Excellent

Average

Below Average

Unacceptable

 

Replies: Content

19 to 20 points

Content reflects an excellent   knowledge of the Everyday Bible Study   reading and interacts thoroughly with both the thread and the chapter   material.

16 to 18 points

Content reflects an average   knowledge of the Everyday Bible Study   reading and interacts satisfactorily with both the thread and the chapter   material.

13 to 15 points

Content reflects a basic   knowledge of the Everyday Bible Study   reading and interacts minimally with both the thread and the chapter   material.

0 to 12 points

Content reflects a poor knowledge   of the Everyday Bible Study reading   and does not interact with both the thread and the chapter material.

 

Replies: Support

19 to 20 points

Replies   expound on the thread, and provide excellent support from Everyday Bible Study and related   Scripture.

16 to 18 points

Replies   acknowledge the thread and sparingly relate answers to Everyday Bible Study and related Scripture.

13 to 15 points

Replies   are simply an affirmation of content in the thread and are negligibly related   to any material from Everyday Bible   Study and Scriptures.

0 to 12 points

Replies   lack any connection to the thread. There is no correlation between the thread   and Everyday Bible Study and   related Scriptures.

 

Replies: Specific   Requirements

9 to 10 points

· Replies to at least 2 classmates

· Replies   meet the required word count

· Replies   are free of spelling errors,   punctuation errors, or grammatical errors.

7 to 8 points

· Replies to at least 2 classmates

· Replies   meet the required word count

· Replies   contain minimal spelling errors,   punctuation errors, or grammatical errors.

5 to 6 points

· Replies to only 1 classmate

· Replies   do not quite meet the required word count.

· Replies   contain multiple spelling errors,   punctuation errors, or grammatical errors.

0 to 4 points

· Replies to only 1 classmate

· Replies   are well below the required word count.

· Replies   contain many spelling errors,   punctuation errors, or grammatical errors.

 

Total

/50

 

Discussion Board Forum Thread Grading Rubric

 

Criteria

Levels of Achievement

 

Excellent

Average

Below Average

Unacceptable

Points Earned

 

Thread: Content

19 to 20 points

Thread   demonstrates an excellent understanding of the Everyday Bible Study text and persuasively answers the prompt.

16 to 18 points

Thread   demonstrates an average understanding of the Everyday Bible Study text and satisfactorily answers the prompt.

13 to 15 points

Thread   demonstrates a basic understanding of the Everyday   Bible Study text and answers the prompt in a substandard way.

0 to 12 points

Thread   demonstrates a poor understanding of the Everyday   Bible Study text and does not address the issue in the prompt.

 

Thread: Support

19 to 20 points

Thorough support   is provided from Everyday Bible Study   and Scripture. This is demonstrated by quotations from both of these sources.

16 to 18 points

Adequate support   is provided from Everyday Bible Study   and Scripture. This is demonstrated by a quotation from one of these two   sources.

13 to 15 points

Minimal support   is provided from Everyday Bible Study   and Scripture. The above sources are mentioned but not quoted.

0 to 12 points

Thread lacks   support from Everyday Bible Study   and Scripture.

 

Thread: Specific Requirements

9 to 10 points

Thread meets the   required word count and is free of spelling   errors, punctuation errors, or grammatical errors.

7 to 8 points

Thread meets the   required word count and contains minimal spelling errors, punctuation errors, or grammatical errors.

5 to 6 points

Thread does not   meet the required word count and contains multiple spelling errors, punctuation errors, or grammatical errors.

0 to 4 points

Thread is well   below the required word count and contains many spelling errors, punctuation errors, or grammatical errors.

 

Total

/50

 

Instructor’s Comments: